In a word, trust, in our industry knowledge, in our experienced National Integrity Title Agency team, in our use of advanced technology, in our custom processes. How do we build such trust? Again, one word, Communication. From day one to closing and beyond, clients and partners are never in the dark.
Founded in 1992 as Integrity Title Agency, National Integrity Title Agency (NITA) is a privately-owned title insurance agency serving the commercial and residential real estate community throughout the Delaware Valley and Florida. Since acquiring the agency in 2015, partners and industry veterans, Fran Turchi and George E. Duffield, Sr. set their sights on transforming the title insurance service. Their approach to building a cohesive culture among its dedicated in-house title experts is complemented by a quest to be on the forefront technology, including the launch of a custom automated title settlement processing system and a fully-integrated virtual assistant. Together, NITA has established an environment of trust and exceptional client service with consistent communication.
This communication begins with outreach from NITA’s CEO who touches every new customer whether a first-time homeowner, seasoned realtor, experienced lender or expert attorney. From that point forward and throughout the process, updates are available via email, text and yes, a live voice on the phone or in person.
But it isn’t just clients and partners who benefit from communication. Named one of the “Best Places to Work” by its team, National Integrity Title Agency goes to great lengths to communicate internally and meet regularly to share company news, industry updates and technology enhancements to the process. It, communication, is also key to training and mentoring – both aimed at improving service and efficiencies.
Having been named one of the Philadelphia Business Journal Soaring 76 since 2020, the partners’ vision to revolutionize the title insurance industry and its service is coming to fruition (working).
“We are humbled with our success and appreciate all the people who have crossed our path. For those we haven’t met yet, we look forward to having the opportunity to meet your needs in a way that exceeds all expectations.”