Artificial intelligence is no longer a future concept—it’s already reshaping the title insurance industry. In an ALTA Insights webinar, C.J. Shah of Skylark Digital and Tim Jameson of BesTitle Agency explained how AI is streamlining workflows, reducing errors, and speeding up production.
Shah noted that AI has moved beyond simple automation into systems that can learn and manage complex processes. For title companies facing manual bottlenecks, tighter regulations, and staffing shortages, he said adoption is now a business necessity. Starting with low-risk, high-return tasks like order intake and commitment production can cut processing times by more than half while improving accuracy.
Jameson, who has been implementing AI for several years, compared it to hiring a new employee—it needs training, feedback, and integration to succeed. At BesTitle, AI handles order entry, document sorting, and Closing Disclosure balancing, freeing staff to focus more on client relationships. The benefits, he said, aren’t just about efficiency but about creating more opportunities for personal interaction with clients and partners, ultimately strengthening trust and loyalty.
Both speakers stressed the importance of testing solutions in small steps, choosing vendors carefully, and communicating openly with staff to build trust. While commercial title transactions pose more complexity, residential operations are already seeing measurable gains. Ultimately, they agreed AI works best as a tool for the title industry to enhance human expertise, delivering faster, more accurate, and more client-focused service.
